Broken Spring Replacement
Customer Issue: The customer called in reporting that one of his torsion springs had broken. As always, a broken spring’s pair is usually near to breaking itself, so we needed to replace both of them.
Our Solution: We disconnected the garage door opener and eased the tension out of the springs by slowly loosening the torsion cones. Once we knew they were slack, we removed the caps and took out the old pair of springs. After cleaning and oiling the spindles, we installed the new pair and put everything back together for testing.
Garage Door Opener Repair
Customer Issue: The customer’s garage door would only open partway, which didn’t give him enough room to take his car out. He didn’t report any strange noises, slowness, or listing, so we suspected it was an opener settings issue.
Our Solution: We reset the opener to factory defaults and programmed it anew. Once we synced the garage door opener to the customer’s remote control handset and windshield array again, we started calibrating it. The reset opener had no problems with calibrating for the garage door’s dimensions, so it seems this was a software issue after all. Problem solved!
Customer Issue: The customer moved into a new house whose garage door hadn’t been used in some time. She noticed that some of the rollers were rusty and half-stuck, and decided they looked far gone enough that replacement was the best option.
Our Solution: Since the garage door was still operable, the customer removed her car before we started working. We disconnected the opener, raised the door out of its tracks, and then set it down in the garage to begin the surgery. We removed three rollers in total, along with two hubs, and replaced them all with new, freshly oiled ones. We reinstalled the door, and it moved smooth and quiet.